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UK GovernmentTransformation
Government operating model consulting
Designed a digital operating model for a UK government department.
Public service transformation
Services people can use first time, and teams can run every day.
The challenge
Services are built around departments, not people. Policy, legal, technology and operations rarely move together, so reform stalls.
What we do.
- Life-event and user-centred service design
- Digital service standards and assessments
- Design systems for government
- Operating model and organisation design
- Service performance and satisfaction measurement
- Transformation strategy and roadmaps
How we work.
Discover
Understand the people, the policy and the constraints before choosing a solution.
Design & build
Shape and deliver working services in short, visible steps with the teams who will own them.
Embed
Hand over capability, measures and routines so the change keeps working after launch.
Relevant experience.
UK Government · HMRC TaxTransformation
Lean digital transformation consulting
Led lean digital transformation for the UK tax authority, delivering $500K a year in savings.
Government of ArmeniaTransformation
Life-events reform methodology
Designed the national methodology for reforming services around life events, then led its delivery across ministries: childbirth, buying and selling a vehicle, starting a business, education, and citizenship and residency.
Government of ArmeniaTechnology
National enterprise architecture
Created and delivered Armenia's government enterprise architecture framework, setting how national systems, data and services fit together.
Government of ArmeniaService design
National digital service standards
The standards every Armenian government digital service is built and assessed against, adapting proven GOV.UK and Danish government design principles with UK and Danish collaborators.
Government of ArmeniaService design
Henaket national design system
A shared design system and component library for government websites and services.